Pharmacy Manager

Walgreens•Bel Air, MD

3d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic medication consulting to patients and supports the safe, accurate use of prescribed medications. The role includes dispensing and reviewing medications, providing clinical and preventive services such as immunizations and diagnostic testing, and ensuring pharmacy operations comply with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff development and performance. The Pharmacy Manager works with the Store Manager and other partners to manage pharmacy operations, staffing, and business performance; build relationships with the local medical community; and promote health and wellness services. The position also requires maintaining applicable pharmacist licenses and credentials and completing required education and training. Walgreens reports approximately 8,500 stores in the U.S. and Puerto Rico and approximately 220,000 team members. The salary range is referenced but not provided in the supplied description; the role remains open until filled.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain licensing, credentialing, and certification required by federal and state regulations to provide clinical services.
Complete required education credits and company training.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, answer questions, resolve issues, and model customer service practices that support a positive, empathetic, and inclusive patient experience.
Promote awareness and use of pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with laws, regulations, company policies, and standards, including controlled-substance requirements and the Good Faith Dispensing policy.
Establish and manage efficient pharmacy workflows, including scheduling staff, assigning roles, coordinating activities, opening and closing the pharmacy, and managing shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and support health and wellness initiatives.
Maintain knowledge of pharmacy information technology systems and support staff and patients with pharmacy systems and technology; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections, and address patient issues with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual settings according to company procedures.
Manage pharmacy department maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient environment.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set staff expectations and goals, foster teamwork, recognize performance improvements, oversee training, and conduct formal performance reviews.
Identify high-potential staff and collaborate with the Store Manager on their career progression.
Address employee relations concerns, complaints, and conflicts and support team member morale and welfare.
Maintain required licenses, credentials, and certifications for providing clinical services; complete required education credits and company training.
Maintain and develop pharmacy, healthcare, retail, and management knowledge; seek feedback and professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local healthcare providers, promote pharmacy services in the community, and support expansion of health and wellness awareness.