Pharmacy Manager

Walgreens • Riverton, UT

5d

About The Position

The Pharmacy Manager provides empathetic medication counseling and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, and professional development.

The manager counsels patients on medication use and related concerns, performs pharmacist and clinical services, ensures regulatory and operational compliance, and coordinates the pharmacy’s daily workflow. The position also supports pharmacy technology, insurance billing, audits, records, facilities, and community health initiatives.

The Pharmacy Manager leads pharmacy staff through hiring support, training, coaching, performance management, employee relations, and career development. The manager analyzes business performance, promotes pharmacy services in the community, and works with the Store Manager and other Walgreens leaders to meet operational and patient-care goals.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific pharmacy experience.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates with a performance review on file: an average rating of at least 3.0 on leadership behaviors and no written disciplinary actions in the last 12 months.
• For internal candidates with a performance review on file: an average rating of 3.7 or above on leadership behaviors.

Responsibilities

• Engage patients, identify their needs, answer questions, resolve issues, and provide a positive, empathetic experience.
• Promote awareness and use of Walgreens healthcare services, including medication consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and coordination; solicit team suggestions; and manage opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution, and assist with patient issues.
• Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
• Prepare and submit pharmacy records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as needed, and ensure compliance with employment laws.
• Establish staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, and manage staff training and performance reviews.
• Identify high-potential employees and collaborate with the Store Manager on their career progression; address employee relations concerns and support team morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
• Communicate relevant corporate health and wellness service or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance; oversee asset protection and inventory management; and identify trends and opportunities for improvement.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager