Pharmacy Manager

CVS Health•Indian Land, SC

7d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver exceptional patient care and safe, accurate pharmacy operations. The role models CVS Health’s standards for compassionate care, safety, quality, inclusion, and accountability, while coaching colleagues, managing performance, and addressing operational opportunities. The manager oversees pharmacy workflows and bench shifts, supports patient counseling and immunization services, and ensures compliance with applicable laws, regulations, professional standards, and company procedures. The Pharmacy Manager also oversees onboarding and training for pharmacists and technicians, inventory practices, scheduling, business reporting, and performance reviews. The role partners with the Store Manager to maintain a pipeline of cross-trained colleagues, supports pharmacist-delivered clinical services where permitted, and helps improve access to care and patient outcomes. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with anticipated hours of 40 per week. The typical pay range is $65.00–$85.00 per hour, and the role is eligible for a CVS Health bonus, commission, or short-term incentive program. The application window is anticipated to close on 01/02/2027.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate over time and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Mathematical reasoning skills for prescription calculations, including quantities and days’ supply.
Ability to assess challenging patient or colleague interactions and choose an appropriate course of action.
Ability to lead by example, delegate, motivate, coach, provide feedback, address challenges, and adapt to changing circumstances.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust equipment precisely.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling best practices and promoting a culture of excellence, safety, empowerment, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach colleagues and follow up on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new technicians and pharmacists for the store and district, including CVS workflow and timely completion of required training or licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and support their completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address workflow, service, patient-care, and compliance gaps.
Build psychological safety and an inclusive team environment, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and ongoing learning.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a supervisor or manager.