Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services, including immunizations and diagnostic testing. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The manager counsels patients, performs pharmacist and clinical services, oversees daily pharmacy operations and regulatory compliance, manages staffing and pharmacy systems, resolves insurance and patient issues, and maintains pharmacy facilities and required records. The position also collaborates with the Store Manager on staffing, business opportunities, performance goals, and community health initiatives. It requires maintaining professional credentials and knowledge, completing required training, and developing relationships with local healthcare providers and the community.
Requirements
- BS in Pharmacy or PharmD degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
- Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, respond to questions and concerns, and model customer service practices that promote a positive patient experience.
- Promote pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Counsel patients on medications, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
- Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
- Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
- Establish efficient workflow, oversee scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
- Collaborate with the Store Manager to identify and develop strategic business opportunities.
- Maintain knowledge of pharmacy information systems and support staff and patients in using them; identify productivity improvements.
- Ensure accurate insurance claim processing, resolve patient issues with insurers and providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions and address questions, interactions, allergies, and possible alternatives.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit required pharmacy records, reports, and documentation.
- Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
- Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee staff training, and conduct performance reviews.
- Identify high-potential team members and collaborate on their career progression.
- Address employee relations concerns, complaints, conflicts, and team morale.
- Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; and complete required education and company training.
- Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyze pharmacy financial, customer service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
- Build relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
