Pharmacy Manager

CVS Health•Somerset, PA

26d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage performance and change. The role models compassionate care and high standards, supports safe and accurate prescription fulfillment, and ensures the pharmacy operates in compliance with applicable laws, regulations, professional standards, and CVS Health policies. The Pharmacy Manager directly manages the pharmacy team and oversees pharmacy operations, including coaching and performance reviews, scheduling, onboarding and training, inventory practices, workflow, patient service, immunizations, and clinical services where permitted. The position partners with the Store Manager to support staffing and cross-training, reviews business reporting to identify operational gaps, and builds a safe, inclusive, and engaging team environment. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with 40 anticipated weekly hours, and offers a typical pay range of $65.00–$81.00 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, as well as a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Mathematical reasoning skills to calculate quantities, days’ supply, and container needs for prescriptions.
Problem-resolution skills to choose an appropriate course of action in challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team members.
Ability to work safely and comply with relevant laws, regulations, professional standards, ethical principles, and company policies.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items; perform repetitive finger movements and precision adjustments; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to express and exchange ideas verbally and receive detailed information through oral communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and using safety guardrails to support safe and accurate prescription fulfillment.
Provide empathetic patient care and coach the team to resolve insurance and medication issues and collaborate with patients’ healthcare teams.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and track required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained to work in the pharmacy and track their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Adapt to scheduling and business needs; write or appropriately delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate and empower team members, motivate the team to meet standards, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.