Pharmacy/Pharmcst-Intern

Kroger•Albuquerque, NM

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving the department’s sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy Intern supports pharmacy operations by counseling customers, assisting with over-the-counter medication recommendations, processing prescriptions and insurance information, dispensing medications, and providing immunizations under pharmacist supervision. The role also includes maintaining department cleanliness and stock, supporting customers with purchases, and reporting safety concerns, accidents, prescription incidents, or illegal activity.

Requirements

Actively enrolled in a U.S. school of pharmacy.
Hold a current state-issued Pharmacy Intern license.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of pharmaceutical products and discuss them competently with customers and prescribers.
Provide drug counseling to customers and assist with over-the-counter medication recommendations.
Accurately enter patient and prescription information into the pharmacy computer system.
Dispense the correct medication.
Contact prescribers’ offices for authorization.
Accurately bag filled prescriptions and deliver them to customers.
Process third-party insurance information and contact insurance companies on customers’ behalf when necessary.
Facilitate charge purchases for customers.
Accurately accept and interpret oral and written prescriptions for filling or refilling.
Clean the department.
Provide immunizations under the supervision of the pharmacist.
Compare and check incoming orders, stock them properly, and return unused medication stock bottles to stock.
Notify management of customer or employee accidents.
Notify the pharmacist on duty of any prescription incident brought to the intern’s attention.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.