PHARMACY/PHARMCST-INTERN

The Kroger Co.•Klein, TX

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy Intern supports pharmacy operations by counseling customers, assisting with medication recommendations, accurately processing and dispensing prescriptions, handling insurance transactions, supporting immunizations under pharmacist supervision, and maintaining pharmacy stock and cleanliness. The role requires cooperative work in a fast-paced and sometimes stressful environment, sound judgment in handling customer and business information, and the ability to support customers of different ages and needs. Essential functions must be performed with or without reasonable accommodation.

Requirements

Actively enrolled in a US school of pharmacy.
Hold a current state-issued Pharmacy Intern license.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of pharmaceutical products and competently discuss them with customers and prescribers.
Provide drug counseling to customers.
Assist with recommendations for over-the-counter medications.
Accurately enter patient and prescription information into the pharmacy computer system.
Dispense the correct medication.
Contact prescribers’ offices for authorization.
Accurately bag filled prescriptions and deliver them to customers.
Process third-party insurance information for customers.
Contact insurance companies on customers’ behalf when necessary.
Facilitate charge purchases for customers.
Accurately accept and interpret oral and written prescriptions for filling or refilling.
Clean the department.
Provide immunizations under the supervision of a pharmacist.
Compare and check incoming orders.
Properly stock incoming orders.
Return unused medication stock bottles to stock.
Notify management of customer or employee accidents.
Notify the pharmacist on duty upon becoming aware of a prescription incident.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.