Pharmacy/Pharmcst-Intern

Kroger•Little Rock, AR

21d

About The Position

Create an outstanding customer experience through exceptional service, and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy Intern supports pharmacy operations by counseling customers, handling prescriptions and insurance information, assisting with medication recommendations, and providing immunizations under pharmacist supervision. The role also includes maintaining pharmacy stock and cleanliness, supporting customers and coworkers, and reporting safety concerns or prescription incidents.

Requirements

Actively enrolled in a US school of pharmacy.
Hold a current state-issued Pharmacy Intern license.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Help create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of pharmaceutical products and discuss them competently with customers and prescribers.
Provide drug counseling to customers and assist with over-the-counter medication recommendations.
Accurately enter patient and prescription information into the pharmacy computer system and dispense the correct medication.
Contact prescribers’ offices for authorization and accept and accurately interpret oral and written prescriptions for fills and refills.
Bag filled prescriptions and deliver them accurately to customers.
Process customers’ third-party insurance information and contact insurance companies on their behalf when necessary.
Facilitate charge purchases for customers.
Clean the department.
Provide immunizations under the supervision of the pharmacist.
Compare and check incoming orders, stock them properly, and return unused medication stock bottles to stock.
Notify management of customer or employee accidents and notify the pharmacist on duty of any prescription incident brought to the intern’s attention.
Report safety risks, other issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively; act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.