About The Position

Provides pharmacy consulting services to customers regarding the effective use of medications, drug interactions, and preventive healthcare services such as immunizations. Ensures prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory requirements and company policies. Supports pharmacy workflow and assists the Pharmacy Manager with financial performance, inventory management, and customer experience. The role delivers customer service and medication counseling, performs pharmacist tasks and preventive healthcare services, supports pharmacy operations and technology, and helps manage staff performance and development. The intern grad is expected to obtain a Pharm.D. before the position start date and pharmacist licensure in the district’s states within 90 days of hire, in accordance with district guidelines. The role also requires immunizer certification or willingness to become an immunizer within 90 days of hire.

Requirements

  • Willingness to obtain a Doctor of Pharmacy (Pharm.D.) degree from an accredited educational institution before the position start date.
  • Willingness to obtain pharmacist licensure from the applicable Board of Pharmacy in the states within the district within 90 days of hire, per district guidelines.
  • Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

  • Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices.
  • Build relationships with customers and promote healthcare services, including consultations, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
  • Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
  • Perform pharmacist tasks, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing as workload requires.
  • Help ensure pharmacy operations comply with applicable regulations, company policies, and standards.
  • Assist the Pharmacy Manager in establishing efficient workflows, assigning roles, coordinating activities, and soliciting employee suggestions.
  • Handle pharmacy opening, closing, and shift-change duties.
  • Apply Good Faith Dispensing requirements together with state and federal controlled-substance laws when filling prescriptions.
  • Maintain knowledge of pharmacy information systems, including Intercom Plus, registers, automation, and StoreNET; support users and propose system improvements.
  • Process insurance claims accurately, follow up with insurers and medical providers, and participate in third-party audits.
  • Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
  • Assist the Pharmacy Manager in reviewing performance data, pharmacy financials, customer service, asset protection, and inventory management; review KPIs with the Pharmacy Manager, Store Manager, and Healthcare Supervisor.
  • Maintain relationships with local healthcare providers and participate in community outreach to promote pharmacy services and growth.
  • Partner with Central Pharmacy Operations on customer registration, third-party reviews, and customer issue resolution.
  • In virtual environments, conduct product reviews according to company procedures and guidelines.
  • Assist the Pharmacy Manager with staff hiring and training; coach employees, provide constructive feedback, monitor customer service, and support employee development.
  • Promote teamwork, set expectations, monitor and recognize progress, and foster a shared vision among team members.
  • Maintain pharmacy and healthcare knowledge, complete required certifications, education credits, and training, and pursue professional development.
  • Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.

Benefits

  • Sign-on bonus available; details not provided.
  • Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed.
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