About The Position

Provides pharmacy consulting services to customers, including guidance on medication use and interactions and preventive healthcare services such as immunizations. Ensures prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory requirements and company policies. Supports pharmacy workflow and assists the Pharmacy Manager with financial performance, inventory management, customer experience, staff development, and operational procedures. The role includes patient counseling, pharmacist tasks, insurance and prescription issue resolution, community outreach, and retail, clinical, and wellness services. The employee must be willing to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the position start date and pharmacist licensure from the applicable state Board of Pharmacy within 90 days of hire, in accordance with district guidelines. The employee must be a Certified Immunizer or willing to become one within 90 days of hire.

Requirements

  • Willingness to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the position start date.
  • Willingness to obtain pharmacist licensure from the applicable state Board of Pharmacy within the district within 90 days of hire, per district guidelines.
  • Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

  • Engage customers and patients, provide assistance, resolve issues, answer questions, and model customer-service best practices.
  • Build relationships with valuable customers and promote healthcare services, including consultations, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
  • Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer to medical providers when appropriate.
  • Perform pharmacist tasks, including compounding, drug therapy reviews, verification, medication management, and dispensing prescribed medications as workload requires.
  • Ensure pharmacy operations comply with regulations, company policies, and standards.
  • Assist the Pharmacy Manager with efficient workflow procedures, role assignments, activity coordination, and employee suggestions.
  • Handle pharmacy opening, closing, and shift-change duties.
  • Apply Good Faith Dispensing policy requirements and applicable state and federal controlled-substance laws when filling prescriptions.
  • Maintain knowledge of pharmacy information technology, including Intercom Plus, registers, automation, and StoreNET; support staff and customers and propose system enhancements.
  • Process insurance claims accurately, resolve payment rejections, follow up with insurers and medical providers, and participate in third-party audits.
  • Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
  • Analyze pharmacy performance data with management, review KPIs, and support asset protection and inventory-management procedures.
  • Develop relationships with local healthcare providers and participate in community outreach to promote pharmacy services and growth.
  • Partner with Central Pharmacy Operations on customer registration, third-party reviews, and customer issue resolution.
  • In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
  • Assist the Pharmacy Manager with staff hiring and training; coach employees, provide constructive feedback, monitor customer service, and support employee development.
  • Promote teamwork, communicate expectations, recognize progress, and foster a shared vision among team members.
  • Maintain pharmacy and healthcare knowledge, complete required certifications, education credits, and training, and pursue professional development.
  • Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Pharmacy Manager and Store Manager.

Benefits

  • Sign-on bonus available; amount and eligibility details are not provided.
  • Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed.
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