Pharmacy Intake Technician

Pixel Care•Austin, TX

22h•Onsite

About The Position

Pixel is building a unified fertility management and support platform connecting patients, providers, and pharmacies. The Pharmacy Intake Technician supports patient care operations by reviewing prescription and patient information received through multiple channels, confirming that order information is complete, performing benefits analysis, and accurately entering information into pharmacy systems. The role also manages incoming documentation, identifies materials outside the prescription intake workflow, and routes them to the appropriate team. Working closely with pharmacists and Patient Care Coordinators, the technician helps keep orders moving efficiently and ensures information is accurate, complete, and appropriately documented. This is a full-time, on-site position at Pixel’s Austin, Texas headquarters, reporting directly to the Data Manager. The schedule is Monday through Friday, with rotational shifts of 8:00 a.m.–4:30 p.m. and 10:30 a.m.–7:00 p.m. CT, plus participation in a Saturday rotation from 8:00 a.m.–2:00 p.m. as needed.

Requirements

At least two years of experience in pharmacy operations, prescription processing, pharmacy data entry, or a related pharmacy environment.
Active pharmacy technician registration in Texas.
Eligibility and willingness to obtain pharmacy technician registration in New Jersey and additional states as business needs require.
Experience reviewing and processing prescription information, including medications, dosage, directions, quantities, and related supplies.
Experience with pharmacy benefits, insurance verification, or benefits analysis.
Strong attention to detail and ability to accurately manage and enter a high volume of patient and prescription information.
Experience with pharmacy management systems, electronic patient records, or similar pharmacy technology.

Nice To Haves

Experience working in a specialty pharmacy environment.
PCTB Certification.
Fertility pharmacy experience.
Experience working in a fast-paced, technology-enabled pharmacy environment.
Bilingual skills.

Responsibilities

Review and process incoming prescriptions and order information received by fax, email, and other approved channels.
Enter patient, prescription, medication, dosage, supply, and other required order information accurately and efficiently into pharmacy systems.
Review prescription information for completeness and identify missing, inconsistent, or unclear information for additional review.
Perform benefits analysis and enter applicable insurance and coverage information to support order processing.
Confirm key prescription and order information is accurately captured before orders advance through the pharmacy workflow.
Identify incoming documents that are not prescriptions or do not belong in the order intake workflow and route them to the appropriate department or team member.
Work with pharmacists and Patient Care Coordinators to resolve questions, address incomplete information, and support timely order processing.
Monitor order status and turnaround expectations and help ensure Patient Care Coordinators and pharmacists have the information needed to keep patients appropriately updated.
Maintain accurate and complete patient records while following established privacy, security, and pharmacy procedures.
Prioritize incoming work based on urgency, completeness, and workflow expectations while maintaining accuracy.
Identify recurring intake issues, documentation gaps, or workflow concerns and escalate them appropriately.