Pharmacy Technician Supervisor - Intake

Onco360 • Scottsdale, AZ

2d • Onsite

About The Position

Onco360 Pharmacy is hiring a Pharmacy Technician Supervisor for its Intake team. This full-time role is based at the Scottsdale, Arizona pharmacy and is intended for candidates who live within a commutable distance. The schedule is Monday through Friday, 9:30 a.m. to 5 p.m. Arizona time.

The supervisor manages incoming patient, prescriber, and prescription-related communications, including routing communications to internal departments, processing faxes and electronic prescriptions, setting up patient profiles, creating drug orders, and requesting refill prescriptions. The role requires working knowledge of prescription data entry and pharmacy terminology. It also oversees quality control by reviewing profiles and orders for accuracy and productivity, adjusting staffing to meet workload and service needs, and providing staff training, coaching, and performance management.

The position supports daily pharmacy operations and procedure implementation, helps recruit and onboard associates, monitors workflow and activity reporting, and works with pharmacy management to manage operating expenses and maintain service quality. Pharmacy activities must comply with applicable state and federal laws, REMS programs, professional practice rules, and patient confidentiality requirements.

The posting lists a salary starting at $55,000 and up depending on experience, and elsewhere states a starting salary of $57,000 annually and up, depending on experience. It also offers a $5,000 sign-on bonus for employees starting before December 31, 2026.

Requirements

• High school diploma or GED.
• Pharmacy technician license or registration as required by state law.
• Previous experience in pharmacy intake.
• Nationally Certified Pharmacy Technician; the qualifications section also lists Certified Pharmacy Technician (PTCB) as required.
• At least 4 years of pharmacy experience.
• Previous leadership experience.
• Excellent interpersonal skills and ability to work with all levels of management and staff.
• Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
• Advanced typing, math, and analytical skills.
• Independent worker with strong verbal and written communication skills.
• Ability to work efficiently to meet deadlines and remain flexible.
• Detail-oriented, with strong time-management and leadership skills.

Nice To Haves

• Associate or bachelor's degree.
• Advanced Certified Pharmacy Technician certification.
• Specialty pharmacy experience or knowledge of specialty pharmacy operations.
• At least 5 years of pharmacy experience.
• At least 1 year of supervisor experience.
• Leadership skills and independent decision-making abilities.
• Ability to conduct research and be resourceful and self-reliant.
• Excellent communication skills.

Responsibilities

• Supervise intake staff and foster a positive working environment, teamwork, and employee retention.
• Communicate across pharmacy and corporate teams and with patients, and resolve issues.
• Create patient profiles and process orders from electronic prescription and fax queues in a timely manner.
• Request refill prescriptions as appropriate and manage incoming documents from the fax server.
• Assist the Manager with daily pharmacy operations and implementation of procedures to ensure accurate, timely pharmacy services.
• Support recruiting, selection, hiring, orientation, development, and training of associates.
• Evaluate and coach Intake staff, set expectations, and use performance management practices.
• Collaborate with management to prepare and deliver corrective action plans and disciplinary action when needed.
• Manage and report daily activity of vertical team members, including workflow monitoring and Pulse reporting.
• Help control operating expenses through effective use of personnel, equipment, and supplies.
• Develop a thorough working knowledge of team members' job functions in collaboration with pharmacy management.
• Work with the Intake Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
• Perform pharmacy practice activities in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy and comply with professional practice and patient confidentiality laws.
• Complete related tasks and other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a match
• Paid time off
• Paid holidays
• Quarterly incentive bonuses
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short- and long-term disability
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED