Pharmacy Technician Supervisor - Intake

Onco360 • Houston, TX

2d • Onsite

About The Position

Onco360 Pharmacy is seeking a Pharmacy Technician Supervisor for its Intake team. This full-time role is based at the Houston, Texas pharmacy, and candidates should live within commuting distance. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. CST. The role supports Onco360’s specialty pharmacy program and its mission to care for people affected by cancer and rare diseases.

The supervisor manages incoming patient, prescriber, and prescription-related communications. Duties include routing communications to internal departments, processing faxes and electronic prescriptions, setting up patient profiles, creating drug orders, and contacting prescribers to request refills. The position requires working knowledge of prescription data entry and pharmacy terminology.

The supervisor also provides quality control by reviewing patient profiles and orders for accuracy and productivity, adjusting staffing to meet workload and service needs, and training, coaching, and managing employee performance. The supervisor assists with daily pharmacy operations and works with pharmacy management on staffing, procedures, expenses, projects, and service quality. The posting lists salary starting at $57,000 annually, depending on experience, and also states a $5,000 sign-on bonus for employees starting before December 31, 2026.

Requirements

• High school diploma or GED.
• Pharmacy technician license or registration as required by state law.
• Previous pharmacy intake experience.
• Nationally Certified Pharmacy Technician.
• At least 4 years of pharmacy experience.
• Previous leadership experience.
• Excellent interpersonal skills and ability to work with all levels of management and staff.
• Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and medication brand and generic names.
• Advanced typing, math, and analytical skills.
• Independent worker with good interpersonal skills and excellent verbal and written communication skills.
• Ability to work independently and efficiently to meet deadlines, and to remain flexible and detail-oriented.
• Strong time-management and leadership skills.

Nice To Haves

• Associate or bachelor’s degree.
• Advanced Certified Pharmacy Technician.
• Specialty pharmacy experience.
• At least 5 years of pharmacy experience.
• At least 1 year of supervisor experience.
• Knowledge of specialty pharmacy operations.
• Leadership skills and independent decision-making abilities.
• Ability to conduct research and be resourceful and self-reliant.
• Excellent communication skills.

Responsibilities

• Supervise intake staff and foster a positive working environment, teamwork, and employee engagement.
• Communicate across pharmacy and corporate teams and with patients, and resolve issues.
• Create patient profiles and process orders from electronic prescription and fax queues in a timely manner.
• Request refill prescriptions as appropriate and manage incoming documents from the fax server.
• Assist the Manager with day-to-day pharmacy operations and implementation of procedures to ensure accurate, timely pharmacy services.
• Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
• Evaluate, coach, and use performance management practices to motivate intake staff and set expectations.
• Collaborate with management on corrective action plans and disciplinary action for technicians performing below expectations.
• Manage and report daily activity of vertical team members, including monitoring workflow and Pulse reporting.
• Help control operating expenses through effective use of personnel, equipment, and supplies within the approved budget.
• Develop a thorough understanding of the job functions performed by each team member.
• Work with the Intake Manager and/or Director of Pharmacy Operations on responsibilities, projects, implementations, and initiatives as needed.
• Perform pharmacy-practice activities in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy and comply with applicable procedures, regulations, professional practice requirements, and patient confidentiality laws.
• Complete related tasks and other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a match
• Paid time off
• Paid holidays
• Quarterly incentive bonuses
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short- and long-term disability
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED