Pharmacy Technician Supervisor - Intake

Onco360•Waltham, MA

2d•Onsite

About The Position

Onco360 Pharmacy is seeking a Pharmacy Technician Supervisor for its Intake team. This full-time leadership role supports the company’s expanding Specialty Pharmacy program and is based at the Waltham, Massachusetts pharmacy; candidates should live within a commutable distance. The stated schedule is Monday through Friday, 10:00 a.m. to 6:30 p.m. EST. The supervisor manages incoming patient, prescriber, and prescription-related communications. Work includes routing communications to internal departments, processing fax and electronic prescription queues, setting up patient profiles, creating drug orders, and requesting refill prescriptions. The role requires working knowledge of prescription data entry and pharmacy terminology. It also provides quality control by reviewing profiles and orders for accuracy and productivity, assigning personnel to meet volume and service needs, and training, coaching, and managing staff performance. The position supports daily pharmacy operations and the consistent, accurate, and timely delivery of pharmacy services. The supervisor works with pharmacy management on staffing, workflow, expenses, procedures, and team development, and performs pharmacy-related activities in accordance with applicable state and federal laws and REMS programs. The posting lists a salary range starting at $65,000 and up depending on experience, and elsewhere states salary starting at $57,000 annually and up depending on experience. A $5,000 sign-on bonus is offered to employees starting before December 31, 2026.

Requirements

High school diploma or GED.
Pharmacy technician license or registration as required by state law.
Previous experience in pharmacy intake.
Four or more years of pharmacy experience.
Previous leadership experience.
Registration with the Board of Pharmacy as required by state law.
Certified Pharmacy Technician (PTCB).
Excellent interpersonal skills and ability to work with all levels of management and staff.
Strong knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent work ability, strong verbal and written communication, efficiency in meeting deadlines, flexibility, attention to detail, time management, and leadership.

Nice To Haves

Associate or bachelor’s degree.
Advanced Certified Pharmacy Technician credential.
Specialty pharmacy experience.
Five or more years of pharmacy experience.
One or more years of supervisor experience.
Knowledge of specialty pharmacy operations.
Independent decision-making, research, resourcefulness, and self-reliance.
Excellent communication skills.

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and employee retention.
Communicate across pharmacy and corporate teams and with patients, and resolve issues.
Create patient profiles and process orders from electronic prescription and fax queues in a timely manner.
Request refill prescriptions as appropriate and manage incoming documents from the fax server.
Assist the Manager with daily pharmacy operations and implementation of procedures to support accurate, timely pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and use performance management practices to motivate intake staff and set expectations.
Collaborate with management to draft and deliver corrective action plans and disciplinary action when needed.
Monitor and report daily activity and workflow for vertical team members, including Pulse reporting.
Help control operating expenses through effective use of personnel, equipment, and supplies within the approved budget.
Develop a thorough working understanding of each team member’s job functions.
Work with the Intake Manager and/or Director of Pharmacy Operations on additional responsibilities, projects, implementations, and initiatives.
Perform pharmacy-practice activities in accordance with state and federal laws and REMS programs.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice requirements, and patient confidentiality laws.
Complete related tasks and other duties as assigned.