Pharmacy Technician Supervisor - Intake

Onco360 • Buffalo, NY

1d • Onsite

About The Position

Onco360 Pharmacy is hiring a Pharmacy Technician Supervisor for its Intake team. This full-time leadership role supports the company’s Specialty Pharmacy program and is based at the Buffalo, New York pharmacy; candidates should live within commuting distance. The schedule is Monday through Friday, 10:00 a.m. to 6:30 p.m. EST. The salary is stated as starting at $55,000 or $57,000 annually, depending on experience. A $5,000 sign-on bonus is offered to employees who start before December 31, 2026.

The Pharmacy Technician Intake Supervisor manages incoming patient, prescriber, and prescription-related communications. The role includes routing communications to appropriate departments, processing faxes and electronic prescriptions, setting up patient profiles, creating drug orders, and requesting refill prescriptions. The supervisor uses knowledge of prescription data entry and pharmacy terminology to support workflow and quality control, including examining profiles and orders for accuracy and productivity. They also manage staffing against workload and service needs, train and coach employees, and handle performance management.

The role supports day-to-day pharmacy operations and the consistent, accurate, and timely delivery of pharmacy services. It works with pharmacy management on recruiting, hiring, onboarding, training, workflow, operating expenses, procedures, and other projects. Pharmacy activities must comply with state and federal laws, REMS programs, professional practice requirements, and patient confidentiality laws.

Requirements

• High school diploma or GED.
• Pharmacy technician license or registration as required by state law.
• Previous pharmacy intake experience.
• Nationally Certified Pharmacy Technician; PTCB certification is listed as required.
• At least 4 years of pharmacy experience.
• Previous leadership experience.
• Excellent interpersonal skills and ability to work with all levels of management and staff.
• Strong knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
• Advanced typing, math, and analytical skills.
• Independent worker with good interpersonal skills and excellent verbal and written communication skills.
• Ability to work independently and efficiently to meet deadlines, and to be flexible.
• Detail orientation, strong time-management skills, and leadership ability.

Nice To Haves

• Associate or bachelor’s degree.
• Advanced Certified Pharmacy Technician credential.
• Specialty pharmacy experience.
• At least 5 years of pharmacy experience.
• At least 1 year of supervisor experience.
• Knowledge of specialty pharmacy operations.
• Leadership skills and independent decision-making ability.
• Ability to conduct research and be resourceful and self-reliant.
• Excellent communication skills.

Responsibilities

• Supervise intake staff and foster a positive working environment, teamwork, and employee retention.
• Communicate across pharmacy and corporate teams and with patients, and resolve issues effectively.
• Create patient profiles and process orders from electronic prescription and fax queues in a timely manner.
• Request refill prescriptions as appropriate and manage documents received through the fax server.
• Assist the Manager with day-to-day pharmacy operations and implementation of procedures to ensure accurate, timely pharmacy services.
• Participate with pharmacy management in recruiting, selecting, hiring, orienting, developing, and training associates.
• Evaluate, coach, and use performance management practices to motivate staff and set expectations.
• Collaborate with management to draft and deliver corrective action plans and disciplinary action when needed.
• Monitor and report on daily activity and workflow of vertical team members, including Pulse reporting.
• Help control operating expenses through effective use of personnel, equipment, and supplies within the approved budget.
• Develop a thorough working understanding of team members’ job functions in coordination with pharmacy management.
• Work with the Intake Manager and/or Director of Pharmacy Operations on assigned responsibilities, projects, implementations, and initiatives.
• Perform pharmacy-practice activities in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy and comply with professional practice and patient confidentiality laws.
• Complete related tasks and other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a match
• Paid time off
• Paid holidays
• Quarterly incentive bonuses
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short- and long-term disability
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED