Pharmacy Intake Technician

Pixel Care•Austin, TX

2d•Onsite

About The Position

Pixel is hiring a detail-oriented Pharmacy Intake Technician for its Austin, Texas headquarters. The role reviews prescription and patient information received through multiple channels, confirms order information is complete, performs benefits analysis, and enters information into pharmacy systems. It also manages incoming documentation by identifying materials outside the prescription intake workflow and routing them to the appropriate team. The Pharmacy Intake Technician works closely with pharmacists and Patient Care Coordinators to support accurate documentation and efficient order processing. This is a full-time, on-site position reporting directly to the Data Manager. The schedule is Monday through Friday, with flexibility to work rotational shifts from 8:00 a.m. to 4:30 p.m. or 10:30 a.m. to 7:00 p.m. CT, and participation in a Saturday rotation from 8:00 a.m. to 2:00 p.m. as needed.

Requirements

At least two years of experience in pharmacy operations, prescription processing, pharmacy data entry, or a related pharmacy environment.
Active pharmacy technician registration in Texas.
Eligibility and willingness to obtain pharmacy technician registration in New Jersey and additional states as business needs require.
Experience reviewing and processing prescription information, including medications, dosage, directions, quantities, and related supplies.
Experience with pharmacy benefits, insurance verification, or benefits analysis.
Strong attention to detail and ability to accurately manage and enter a high volume of patient and prescription information.
Experience using pharmacy management systems, electronic patient records, or similar pharmacy technology.

Nice To Haves

Experience working in a specialty pharmacy environment.
PCTB Certification.
Fertility pharmacy experience is highly preferred.
Experience working in a fast-paced, technology-enabled pharmacy environment.
Bilingual skills.

Responsibilities

Review and process incoming prescriptions and order information received by fax, email, and other approved channels.
Enter patient, prescription, medication, dosage, supply, and other required order information accurately and efficiently into pharmacy systems.
Review prescriptions for completeness and identify missing, inconsistent, or unclear information for additional review.
Perform benefits analysis and enter applicable insurance and coverage information.
Confirm prescription and order information is accurately captured before orders advance through the pharmacy workflow.
Identify documents that are not prescriptions or do not belong in the order intake workflow and route them to the appropriate team or department.
Partner with pharmacists and Patient Care Coordinators to resolve questions, address incomplete information, and support timely order processing.
Monitor order status and turnaround expectations, helping ensure Patient Care Coordinators and pharmacists have the information needed to keep patients updated.
Maintain accurate and complete patient records while following privacy, security, and pharmacy procedures.
Prioritize incoming work based on urgency, completeness, and workflow expectations while maintaining accuracy.
Identify recurring intake issues, documentation gaps, or workflow concerns and escalate them appropriately.