Pharmacy Intake Manager

Onco360•Houston, TX

24d•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Houston, Texas pharmacy. The role works Monday through Friday, 10:30 a.m. to 7:00 p.m. CT. Candidates must live within commuting distance of the pharmacy. Remote work may be possible after initial on-site training. The Pharmacy Intake Manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. The manager uses advanced prescription data-entry and pharmacy knowledge to conduct quality control, routinely reviewing patient profiles, completed orders, processing accuracy, and operational processes. This position supervises and develops intake staff, manages daily workflows and productivity reporting, monitors compliance with policies and procedures, and audits intake accuracy and operational performance. The manager works with the Director of Pharmacy Operations and other teams to resolve escalations, improve processes, implement changes, and support day-to-day pharmacy operations. Responsibilities must be performed in accordance with company policies, applicable laws, professional standards, and patient confidentiality requirements.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy setting.
Nationally Certified Pharmacy Technician.
Associate degree, bachelor's degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and medication brand and generic names.
Advanced typing, math, and analytical skills.
State Pharmacy Technician Certification, if required by state.
Certified Pharmacy Technician (PTCB).
Independent worker with good interpersonal skills and excellent verbal and written communication skills.
Ability to work independently and efficiently to meet deadlines, and to be flexible.
Detail-oriented, with strong time-management skills and leadership ability.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master's degree or equivalent experience.
Seven or more years of healthcare and/or pharmacy experience, including three or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making ability.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and drive to learn.
Certified Pharmacy Technician-Adv.

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and effective employee relations.
Communicate across pharmacy and corporate teams and with patients, and resolve issues effectively.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures to support accurate, timely, quality pharmacy services.
Participate in recruiting, selecting, hiring, orienting, developing, and training associates.
Evaluate and coach intake staff, set expectations, and use performance management practices to motivate employees.
Collaborate with management to prepare and deliver corrective action plans and disciplinary action when needed.
Manage and report on vertical team activity, including daily workflow, Pulse reporting, and productivity trends.
Monitor adherence to policies and procedures and audit intake performance against goals, including accuracy, TTFF, and service-level agreements.
Review Gold Standard Initiative operational processes and workflow queues, identify intake improvements, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to ensure patient profiles and orders are correctly set up based on pharmacy licenses, drug access, and other requirements.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Provide thorough, accurate, and timely responses to intake information requests and ensure the intake team does the same.
Implement operational changes and updates, and follow up on progress with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on additional responsibilities, projects, implementations, and initiatives.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Complete related tasks and other duties as assigned.
Conduct job responsibilities in accordance with the company's Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and professional standards.