Pharmacy Intake Technician
About The Position
The Pharmacy Intake Technician places outbound and receives inbound calls to patients, caregivers, and healthcare professionals about patient medications, adherence, and prescription barriers. The role reports to the Pharmacy Operations Manager and Pharmacy Intake Coordinator and supports pharmacy intake, specialty pharmacy follow-up, help desk communications, customer service, and compliance. The technician enters and documents patient information in multiple systems, monitors order creation and patient setup, and supports communication among the pharmacy, clinics, clinicians, departments, patients, specialty pharmacies, and vendors. The position is remote and follows standard Monday-to-Friday hours of 8:30 a.m. to 5:00 p.m. in the employee’s local time zone. Occasional overtime and weekend shifts may be required based on location hours and operational needs.
Requirements
- High school education required.
- Active, unrestricted Pharmacy Technician permit in the state of residence; willingness to obtain a Florida Technician permit if applicable.
- Two years of experience as a pharmacy technician in specialty, retail, mail-order, or hospital pharmacy required.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; detail orientation and ability to exercise independent judgment.
- Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
- Good command of English and effective oral, written, and presentation communication skills; ability to listen actively and provide balanced feedback.
- Strong customer focus and ability to collaborate and build effective partnerships across teams and stakeholders.
- Ability to manage time, competing priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively.
- Ability to work in a fast-paced, multi-site environment and manage competing priorities and demands from multiple stakeholders and sites.
Nice To Haves
- Second language skills; not required.
- Proficiency in ONCO, ORCA, and CPR+.
Responsibilities
- Accurately and promptly document patient information in multiple software systems and ensure complete patient setup.
- Monitor timely creation of e-prescribe orders and accuracy of patient demographic information in CPR+.
- Navigate and document information in CPR+/ORCA, ONCO EMR, and other pharmacy applications as needed.
- Review the daily Onco inbox report and document trends.
- Manage pharmacy help desk communications and tickets in Fresh Service, CPR+, ONCO EMR, and ORCA.
- Facilitate communication among AON Pharmacy, the Pharmacy Liaison, clinics, healthcare physicians and practitioners, other departments, and outside vendors.
- Monitor Fresh Service help desk requests and provide clinics with thorough, accurate, and timely responses.
- Follow up on specialty pharmacy orders to help ensure efficient processing and communicate prescription status to patients and clinics.
- Monitor daily activities and provide backup support for prior authorizations (PA), patient assistance programs (PAP), specialty pharmacy follow-ups, benefit verification (BV), and claims adjudication as needed.
- Provide professional, courteous, accurate, and timely customer service to internal and external customers by phone, email, or portal.
- Coordinate timely follow-up between patients and other specialty pharmacies and serve as a liaison between teams to communicate changes and improve interdepartmental processes and patient care.
- Review incoming team emails to ensure they are answered promptly and professionally.
- Follow local, state, and federal guidelines, corporate policies, pharmacy SOPs, and accreditation standards.
- Verify that department compliance training is completed by established deadlines and maintain continuing education requirements for licensure.
- Protect confidential patient and employee information in accordance with HIPAA and assist management with compliant handling of protected health information.
- Perform other duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
