Pharmacy Intake Manager

Onco360•Scottsdale, AZ

24d•$80,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Scottsdale, Arizona pharmacy. The role oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, new drug orders, and refill prescription requests. The manager applies advanced prescription data-entry and prescription-related knowledge, provides quality control through routine reviews of profiles and orders, and monitors order-processing accuracy and workflows. The manager leads and develops intake staff, oversees daily workflow and productivity, supports pharmacy operations, and works with pharmacy leadership to improve and implement processes. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. MST. Candidates must live within commuting distance of the Scottsdale pharmacy. Remote work may be possible after initial on-site training.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy.
Nationally Certified Pharmacy Technician.
Associate degree, bachelor's degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Strong knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent worker with strong interpersonal skills and excellent verbal and written communication skills.
Ability to work independently and efficiently, meet deadlines, and remain flexible.
Detail-oriented, with strong time-management and leadership skills.
Must live within commuting distance of the Scottsdale, Arizona pharmacy.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master's degree or equivalent experience.
7 or more years of healthcare and/or pharmacy experience, including 3 or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and a drive to learn.
Certified Pharmacy Technician-Advanced (PTCB-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and effective communication across pharmacy and corporate teams and with patients.
Resolve issues and escalations, including difficult intake cases.
Assist the Director of Pharmacy Operations with day-to-day pharmacy operations and implementation of procedures that support accurate, timely, quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate and coach intake staff, set performance expectations, and collaborate with management on corrective and disciplinary actions when needed.
Manage and report on vertical team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor adherence to policies and procedures and audit intake accuracy, TTFF, SLA, productivity, and operational performance against goals.
Review Gold Standard Initiative processes and workflow queues, identify opportunities to improve intake, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to ensure patient profiles and orders are set up correctly based on pharmacy licenses and drug access.
Perform intake and prescription refill request functions and provide accurate, timely responses to requests for intake information.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, regulations, professional practice standards, and patient confidentiality laws.
Conduct job responsibilities in accordance with the company's Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.
Complete related tasks and other duties as assigned.