Pharmacy Intake Manager

Onco360•Scottsdale, AZ

23d•Hybrid

About The Position

Onco360 is hiring a full-time Pharmacy Intake Manager for its Scottsdale, Arizona pharmacy. The position works Monday through Friday, 8:30 a.m. to 5:00 p.m. MST. Candidates must live within commuting distance of the pharmacy; remote work may be possible after initial on-site training. The manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. The role requires advanced working knowledge of prescription data entry and related pharmacy processes, and provides quality control through routine reviews of patient profiles, orders, processing accuracy, and workflows. The manager leads the intake team, manages workflow and performance, supports recruitment and staff development, and collaborates with the Director of Pharmacy Operations on daily operations and process improvements. The role also monitors compliance with policies, procedures, operational goals, applicable laws, and professional standards while protecting patient confidentiality.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous pharmacy experience.
Nationally Certified Pharmacy Technician.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
State Pharmacy Technician Certification, if required by state law.
Certified Pharmacy Technician (PTCB).
Excellent interpersonal skills and ability to work with all levels of management and staff.
Extensive knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Independent worker with good interpersonal skills and excellent verbal and written communication skills.
Ability to work independently and efficiently to meet deadlines, and to be flexible.
Detail-oriented with strong time-management skills and leadership ability.

Nice To Haves

Associate or bachelor’s degree, or equivalent experience.
Advanced Certified Pharmacy Technician.
Master’s degree, or equivalent experience.
7 or more years in healthcare and/or pharmacy, with 3 or more years in a management role.
Specialty pharmacy or related experience.
Specialty pharmacy operations knowledge.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and drive to learn.
Certified Pharmacy Technician-Advanced (CPhT-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, and effective employee relations.
Communicate across pharmacy and corporate teams and with patients, and resolve issues.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures to support accurate, timely, quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and use performance-management practices to motivate intake staff and set expectations.
Collaborate with management to draft and deliver corrective action plans and disciplinary action when needed.
Manage and report on vertical team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor and validate intake-team adherence to policies and procedures, auditing as needed to ensure productivity and performance goals, including intake accuracy, TTFF, and operational-process SLAs.
Review Gold Standard Initiative processes and workflow queues to identify intake improvements, and coordinate proposed changes with the Director of Pharmacy Operations for approval and rollout.
Manage daily audit reports to ensure patient profiles and orders are set up correctly based on pharmacy licenses, drug access, and other applicable factors.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Provide thorough, accurate, and timely responses to intake information requests and ensure the team does the same.
Implement and follow up on operational changes to intake processes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on additional responsibilities, projects, implementations, and initiatives.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice requirements, and patient confidentiality laws.
Contribute to team efforts by completing related tasks and other duties as assigned.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.