Pharmacy Intake Manager

Onco360•Woodridge, IL

24d•$81,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its Woodridge, Illinois pharmacy. The role oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue; patient profile setup; creation of drug orders; and refill prescription requests. It requires advanced knowledge of prescription data entry and pharmacy processes, and includes quality control through review of patient profiles, orders, order-processing accuracy, and workflows. The manager leads the intake staff, supports day-to-day pharmacy operations, and works with pharmacy management to recruit, train, coach, and evaluate associates. The role monitors workflow, reporting, productivity, policies, and operational performance, and identifies and implements process improvements in coordination with the Director of Pharmacy Operations. The Pharmacy Intake Manager also handles complex escalations, supports operational projects, and helps maintain a safe, compliant, and confidential pharmacy environment. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m. Central Time. The employee must live within commuting distance of the Woodridge pharmacy. Remote work may be possible after initial on-site training. Starting salary is $81,000 and up.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy setting.
Nationally Certified Pharmacy Technician; required certification includes Certified Pharmacy Technician (PTCB).
Associate or bachelor’s degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisor experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and medication brand and generic names.
Advanced typing, math, and analytical skills.
Independent work style, strong verbal and written communication, efficiency in meeting deadlines, flexibility, attention to detail, time-management skills, and leadership ability.

Nice To Haves

Advanced Certified Pharmacy Technician qualification.
Master’s degree or equivalent experience.
At least 7 years of experience in healthcare and/or pharmacy, including 3 or more years in a management role.
Specialty pharmacy or related experience.
Specialty pharmacy operations knowledge.
Leadership skills, independent decision-making, research ability, resourcefulness, self-reliance, excellent communication skills, and a drive to learn.
Certified Pharmacy Technician-Advanced (PTCB-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment, teamwork, effective communication, and resolution of employee and service issues.
Assist the Director of Pharmacy Operations with day-to-day operations and implementation of procedures to ensure accurate, timely, high-quality pharmacy services.
Support recruiting, selection, hiring, orientation, development, and training of associates; evaluate and coach staff; and collaborate on corrective and disciplinary actions when needed.
Manage daily workflow and report on team activity, Pulse reporting, and productivity trends.
Monitor adherence to policies and procedures, audit as needed, and ensure intake accuracy, TTFF, SLA, productivity, and performance goals are achieved.
Review Gold Standard Initiative processes and workflow queues, identify intake improvements, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to ensure patient profiles and orders are properly set up according to pharmacy licenses, drug access, and other requirements.
Perform intake and prescription refill request functions, resolve escalations involving difficult cases, and ensure timely, accurate responses to intake inquiries.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, regulations, professional standards, and patient confidentiality requirements.
Accomplish related tasks and other duties as assigned, following the company’s Code of Business Conduct and Ethics, policies, compliance agreement, and applicable laws and standards.