Pharmacy Intake Manager

Onco360•Buffalo, NY

23d•Hybrid

About The Position

Onco360 is hiring a full-time Pharmacy Intake Manager for its pharmacy in Buffalo, New York. The position works Monday through Friday from 11:30 a.m. to 8:00 p.m. Eastern Time. The employee must live within commuting distance of the Buffalo pharmacy. Remote work may be possible after initial on-site training. The Pharmacy Intake Manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. The role requires advanced program and working knowledge of prescription data entry and prescription-related processes. It also provides quality control through reviews of patient profiles, orders, order-processing accuracy, and team processes. The manager leads intake staff, supports pharmacy operations and process implementation, and works with pharmacy leadership on hiring, training, coaching, performance management, workflow, productivity, auditing, and process improvements. The role ensures compliance with pharmacy procedures, laws, professional standards, and patient confidentiality requirements. Salary starts at $80,000.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Previous experience in a pharmacy setting.
Nationally Certified Pharmacy Technician.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and medication brand and generic names.
Advanced typing, math, and analytical skills.
State Pharmacy Technician Certification if required by state.
Certified Pharmacy Technician (PTCB).
Independent worker with strong interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently and efficiently, meet deadlines, and remain flexible.
Attention to detail and strong time-management skills.
Leadership ability.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
At least 7 years of experience in healthcare and/or pharmacy, including 3 or more years in a management role.
Specialty pharmacy or related experience.
Specialty pharmacy operations knowledge.
Leadership skills and independent decision-making ability.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and a drive to learn.
Certified Pharmacy Technician-Adv.

Responsibilities

Supervise intake staff and foster a positive, collaborative working environment.
Communicate across pharmacy and corporate teams and with patients, and resolve issues.
Assist the Director of Pharmacy Operations with daily pharmacy operations and implementation of procedures to support accurate, timely pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and manage the performance of intake staff; collaborate with management on corrective and disciplinary actions when needed.
Manage and report on vertical team activity, daily workflow, Pulse reporting, and productivity trends.
Monitor adherence to policies and procedures and conduct audits of intake accuracy, TTFF, and operational SLA performance.
Review Gold Standard Initiative processes and workflow queues, identify improvements, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audit reports to ensure patient profiles and orders are set up correctly based on pharmacy licenses and drug access.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Provide timely and accurate responses to intake information requests and ensure the intake team does the same.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives.
Maintain a safe and clean pharmacy and comply with procedures, rules, regulations, professional practice standards, and patient confidentiality laws.
Conduct responsibilities in accordance with the Company Code of Business Conduct and Ethics, company policies, the Corporate Compliance Agreement, applicable laws, and professional standards.
Complete related tasks and other duties as assigned.