Pharmacy Intake Manager

Onco360•Waltham, MA

24d•$82,000•Hybrid

About The Position

Onco360 is seeking a full-time Pharmacy Intake Manager for its pharmacy in Waltham, Massachusetts. The manager oversees incoming patient- and prescription-related communications, including the main fax server and electronic prescription queue, patient profile setup, creation of new drug orders, and refill prescription requests. The role requires advanced knowledge of prescription data entry and prescription-related processes, and provides quality control through profile and order reviews, processing-accuracy checks, and process audits. The Pharmacy Intake Manager leads the intake team, supports daily pharmacy operations, and works with pharmacy management to recruit, train, coach, and manage associates. The role monitors workflow, reporting, productivity, accuracy, and service-level performance; audits compliance with policies and procedures; and identifies and implements improvements to intake workflows in coordination with the Director of Pharmacy Operations. The position is based at the Waltham pharmacy, with remote work possible after initial on-site training. The manager must live within commuting distance. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. EST. Salary starts at $82,000.

Requirements

High school diploma or GED.
Licensed or registered pharmacy technician, as required by state law.
Nationally Certified Pharmacy Technician.
Associate or bachelor’s degree, or equivalent experience.
At least 5 years of experience in a pharmacy setting.
At least 1 year of supervisory experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Vast knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
State Pharmacy Technician Certification if required by the state.
Certified Pharmacy Technician (PTCB).
Independent working ability, strong verbal and written communication, efficiency in meeting deadlines, flexibility, attention to detail, time-management skills, and leadership.

Nice To Haves

Advanced Certified Pharmacy Technician.
Master’s degree or equivalent experience.
At least 7 years in healthcare and/or pharmacy, including 3 or more years in a management role.
Specialty pharmacy or related experience.
Knowledge of specialty pharmacy operations.
Leadership skills and independent decision-making abilities.
Ability to conduct research and be resourceful and self-reliant.
Excellent communication skills and a drive to learn.
Certified Pharmacy Technician-Advanced (PTCB-Adv).

Responsibilities

Supervise intake staff and foster a positive working environment through teamwork, effective communication, and issue resolution.
Assist the Director of Pharmacy Operations with day-to-day pharmacy operations and implementation of procedures that support accurate, timely, and high-quality pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate, coach, and manage performance expectations for intake staff; collaborate with management on corrective and disciplinary actions when needed.
Manage daily workflow and report on team activity, productivity trends, and Pulse reporting.
Monitor adherence to policies and procedures and audit intake accuracy, TTFF, service-level agreements, productivity, and performance goals.
Review Gold Standard Initiative processes and workflow queues, identify intake improvements, and coordinate proposed changes with the Director of Pharmacy Operations.
Manage daily audits to ensure patient profiles and orders are correctly set up based on pharmacy licenses, drug access, and other requirements.
Perform intake and prescription refill request functions and resolve escalations involving difficult cases.
Ensure intake information requests receive thorough, accurate, and timely responses.
Implement and follow up on intake process changes with the intake team, offshore team, and key stakeholders.
Work with the Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Maintain a safe and clean pharmacy and comply with procedures, regulations, professional practice requirements, and patient confidentiality laws.
Conduct work in accordance with the company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.
Contribute to team efforts and perform other duties as assigned.