Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also handling retail checkout, merchandising, inventory, and other store duties. The associate greets and assists customers and patients, answers questions, resolves issues, and models Walgreens customer-service practices. Pharmacy duties include entering patient and medication information, retrieving and counting medications, filling prescriptions, assisting with workflow and inventory, handling certain telephone calls and claims, and promptly reporting prescription errors. The associate also performs general store tasks such as stocking, pricing, maintaining displays and store conditions, helping customers in the photo area, and fulfilling web pickup orders. The role requires completing designated training and maintaining PTCB certification and/or state-required certification or registration. The associate attends assigned training, completes requested learning modules, earns continuing education credits, and maintains knowledge of developments in healthcare and pharmacy. Flexible scheduling, including evenings and weekends, is required.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Ability to complete required pharmacy training and maintain PTCB certification and/or state-required certification or registration.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, answer questions, resolve issues, and provide courteous, efficient service.
- Model customer-service best practices and Walgreens service traits for team members.
- Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend merchandise and companion or trade-up items, and help customers locate over-the-counter products.
- Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Retrieve, count, and pour medications; verify medication accuracy and check for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report shipment overages, shortages, errors, or damaged goods as applicable.
- Comply with state and local laws regarding regulated products.
- Separate and place food items according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine use, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers at the store.
- Help maintain a clean, neat, and orderly interior and exterior store.
- Comply with company policies and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
- Attend assigned training, complete requested PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
