Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers customer service and checkout support while assisting pharmacists, under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting store operations, inventory, merchandising, and customer service in areas including the photo department. The associate assists with prescription processing and workflow, reports prescription errors, follows pharmacy policies and dispensing requirements, and performs clerical and inventory tasks for the Pharmacy Department. The position also handles general retail duties such as operating a cash register, maintaining merchandise displays, helping customers locate products, and keeping the store clean and orderly. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested learning modules, and maintains relevant healthcare and pharmacy knowledge.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, and deliver courteous, efficient service.
- Model customer service best practices and Walgreens service traits for team members.
- Operate an assigned cash register; process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price products as directed.
- Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately and follow company policies and procedures, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
- Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Follow food separation and product placement procedures, rotate consumable stock using first-in, first-out practices, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
