Pharmacy Customer Service Associate

Walgreens•Paris, TN

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing courteous, efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes assisting customers with products and services, resolving issues, operating a cash register, maintaining merchandise and displays, and supporting store operations. Pharmacy duties may include entering patient and drug information, filling prescriptions, assisting with workflow and inventory, handling appropriate calls and claims, and promptly reporting prescription errors. The associate also provides photo-area service, fulfills web pickup orders, supports store maintenance, and follows company policies and applicable laws. The associate earns and maintains PTCB certification through the designated training program and/or required state certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Provide a distinctive and delightful customer experience by greeting customers, offering assistance, resolving issues, and answering questions.
Operate an assigned cash register and provide courteous, fair, friendly, fast, and efficient checkout service; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for specified shipment discrepancies or damage involving prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Complete store resets and revisions, assist with product placement and food separation, rotate consumable stock using first-in, first-out, and restock outs.
Use store systems and equipment; provide photo-area customer service, including digital passport photos and print services, and suggest promotional photo products.
Monitor, pick, and deliver web pickup orders to customers.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.