Pharmacy Customer Service Associate

Walgreens•Superior, WI

1d•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, efficient checkout and customer service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties span pharmacy support, retail operations, inventory, merchandising, photo services, and store upkeep. The associate also completes required training, maintains relevant certification or registration, and continues developing knowledge of healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Operate the cash register; process purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory; check in and price merchandise; build and maintain displays; complete resets and revisions; rotate stock and restock items.
Use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and workflow; promptly report prescription errors and follow pharmacy policies and quality-improvement procedures.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims; perform clerical duties as assigned.
Support pharmaceutical inventory management by ordering, unpacking, checking, and storing shipments; report or file claims for overages, shortages, order errors, and damaged prescription-drug goods.
Follow applicable laws and company policies, including requirements for regulated products, Good Faith Dispensing, the Pharmacy Code of Conduct, and asset protection.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, orderly interior and exterior store; comply with company policies, maintain respectful coworker relationships, and complete assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; attend training, complete assigned PPLs, earn continuing-education credits, and maintain pharmacy and healthcare knowledge.