Pharmacy Customer Service Associate

Walgreens • Callao, VA

4d • $16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role supports pharmacy operations by entering patient and prescription information, filling prescriptions, assisting pharmacists with workflow, handling appropriate telephone calls, processing manual third-party claims, and supporting inventory management. It also includes customer service and sales-floor responsibilities such as operating a cash register, recommending products, maintaining merchandise and displays, assisting customers in the photo area, fulfilling web pickup orders, and helping maintain a clean and orderly store.

The associate must follow pharmacy and company policies, including procedures for prescription errors, Good Faith Dispensing, asset protection, and regulated products. The role also includes completing assigned training and maintaining required PTCB or state certification/registration, as applicable.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills, including the ability to count, measure, and weigh medications accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, pouring, and verifying medications and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately and follow company pharmacy error policies, the Quality Improvement Program, Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
• Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
• Follow food separation and product-placement procedures, rotate consumable stock using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed