Pharmacy Customer Service Associate

Walgreens•District Heights, MD

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, friendly, and efficient customer experience while operating a cash register and assisting the pharmacy team under the direct supervision of a pharmacist. The associate uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations. The role combines customer service, retail operations, pharmacy support, inventory management, store upkeep, and photo-area service. It includes entering and checking prescription information, retrieving and counting medications, assisting with workflow, handling certain calls and claims, and following pharmacy policies and procedures. The associate also completes assigned training, maintains required certification or registration, and keeps current with developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications, verify prescriptions, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; use asset-protection techniques and file claims for shipment discrepancies or damaged goods involving prescription drugs.
Comply with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor, pick, and deliver web pickup orders using Picture Care Plus.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.