Pharmacy Customer Service Associate

Walgreens • Orlando, FL

4d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience while handling checkout, retail operations, and pharmacy support duties. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports the pharmacy team with prescription workflow, inventory, customer calls, and clerical tasks.

Responsibilities span customer service and store operations, including assisting customers with products, processing transactions and returns, merchandising and stocking, maintaining store appearance, supporting photo services and web pickups, and observing applicable policies for regulated products. The associate is expected to complete required training, maintain applicable certification or registration, and keep current with healthcare and pharmacy developments.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
• Demonstrate customer-service best practices and Walgreens service traits to customers and team members.
• Provide courteous, friendly, fast, and efficient service, including recommending products, trade-up items, and companion items.
• Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Assist customers in locating over-the-counter products when possible.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and complete clerical duties assigned by the Pharmacy Manager.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection procedures and file claims for shipment discrepancies or damaged Rx goods.
• Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Build and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate and place food products according to policy, rotate consumable stock using first-in, first-out procedures, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain a clean, neat, orderly, and presentable interior and exterior store.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed