Pharmacy Customer Service Associate

Walgreens•Austin, TX

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also performing cashiering, merchandising, inventory, photo-area, and general store-maintenance duties. The associate must comply with applicable laws, company policies, pharmacy procedures, and quality-improvement requirements.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Operate an assigned cash register; process sales, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products.
Separate and place food products according to policy, rotate consumables using first-in, first-out methods, and restock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend requested training, complete assigned learning modules, obtain continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.