Pharmacy Customer Service Associate

Walgreens • Lake Oswego, OR

1d • $18 - $22

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to retrieve patient and drug information and process prescriptions.

The associate supports customers throughout the store and pharmacy, including answering questions, resolving issues, assisting with product selection, processing sales and returns, and providing photo services and web order pickup. Pharmacy duties include entering patient and drug information, filling prescriptions, assisting with workflow and inventory, handling certain calls and claims, and promptly reporting prescription errors. The associate also supports merchandising, stock rotation, store upkeep, and compliance with company policies and applicable laws.

The position requires completing designated training and maintaining PTCB certification and/or state-required certification or registration. The associate attends assigned training and completes continuing education to maintain knowledge and skills in healthcare and pharmacy.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide courteous, friendly, fast, and efficient checkout and customer service.
• Greet customers and patients, offer assistance, answer questions, and resolve customer issues.
• Model customer-service best practices and Walgreens service traits with team members.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
• Operate the assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products as required.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company pharmacy-error policies and the Quality Improvement Program.
• Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription-drug goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver orders to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend assigned training, complete requested PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed