Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides courteous, friendly, fast, and efficient customer service at checkout and throughout the store. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists with pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps maintain pharmacy workflow and inventory. The role also supports store operations, including merchandising, photo services, web pickup orders, and store cleanliness. The associate completes required training, maintains applicable certification or registration, and keeps current with developments in healthcare and pharmacy.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Ability to follow pharmacy procedures and work under the direct supervision of a pharmacist.
- Qualified applicants with arrest and conviction records will be considered.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Greet customers and patients, offer assistance, resolve customer issues, and model customer service best practices.
- Operate the cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products and companion items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional setups.
- Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling, including retrieving, counting, pouring, and verifying medications and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy policies and quality-improvement procedures.
- Handle pharmacy telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
- Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- Follow company asset-protection procedures and comply with state and local laws regarding regulated products.
- Complete store resets and revisions; assist with food separation, product placement, stock rotation, and restocking.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete assigned special tasks and other duties.
- Earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
