Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting pharmacists under direct supervision, in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports customer service and store operations, including sales transactions, product recommendations, merchandising, inventory, and maintenance. Pharmacy duties include entering patient and drug information, filling prescriptions under pharmacist supervision, assisting with workflow and inventory, handling appropriate calls and claims, and reporting prescription errors. The position also supports photo services and web pickup orders. The associate completes designated training, earns and maintains PTCB certification through the designated training program and/or required state certification or registration, and maintains pharmacy and healthcare knowledge through training and continuing education.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and provide courteous, friendly, fast, and efficient service.
- Model and share customer service best practices with team members.
- Process customer purchases, payments, change, voids, returns, rain checks, refunds, and exchanges at an assigned cash register.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
- Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring drugs, verifying the medicine, and checking for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and follow company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments, and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
- Comply with state and local laws regarding regulated products.
- Complete resets and revisions and support seasonal, promotional, and sale merchandise displays.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine service, and promotional photo product recommendations.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
