Pharmacy Customer Service Associate

Walgreens • Midwest City, OK

1d • Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy operations, customer service, inventory management, merchandising, photo services, and store maintenance.

The associate greets customers, offers assistance, resolves issues, and provides courteous, efficient service. Pharmacy duties include entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, supporting workflow, reporting errors, handling appropriate telephone calls, processing manual third-party claims, and assisting with pharmaceutical shipments and inventory activities. The associate also performs register transactions, supports merchandising and stock rotation, helps customers locate products, fulfills web pickup orders, and maintains store conditions.

The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The associate must earn and maintain PTCB certification through the designated training program and/or required state certification or registration, attend training, complete assigned learning, and maintain knowledge of pharmacy and healthcare developments. Compensation depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Ability to follow applicable state and federal regulations and pharmacy policies while assisting the pharmacist under direct supervision.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurately counting, measuring, and weighing medications are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and model customer service best practices.
• Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products and companion or trade-up items, and help customers locate over-the-counter products.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour medications, verify the medication is correct, and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and quality improvement policies.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
• Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Follow state and local requirements for regulated products.
• Complete resets and revisions, separate food items as directed, rotate consumable stock using first in, first out, and restock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated program and/or required state certification or registration; attend training, complete assigned learning, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed