Pharmacy Customer Service Associate

Walgreens•Seven Hills, OH

5d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience and provides checkout service. Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports pharmacy workflows, store operations, inventory, merchandising, photo services, and customer orders. The associate assists with prescription processing by entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, and reporting errors to the pharmacist. The position includes customer service, cash register duties, store maintenance, and other assignments from pharmacy and store management. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, and completes assigned training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits with team members.
Recommend products, trade-up and companion items, and help customers locate over-the-counter products.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
Use pharmacy systems to enter patient and drug information accurately and assist with prescription processing, including retrieving, counting, and pouring medications, verifying medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
Follow laws regarding regulated products such as alcoholic beverages and tobacco products.
Separate and place food items according to policy, rotate consumables using first-in, first-out procedures, and restock items.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.