Pharmacy Customer Service Associate

Walgreens • Eau Claire, WI

5d • $16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists with pharmacy practice by using pharmacy systems to obtain patient and drug information and process prescriptions.

The role supports customers throughout the store and pharmacy, including resolving questions, operating a cash register, recommending products, maintaining merchandise and displays, helping customers locate products, and providing photo-area services. Pharmacy duties include entering patient and prescription information, filling prescriptions, assisting with workflow and inventory, handling certain calls and claims, and promptly reporting prescription errors. The associate follows company policies and procedures, applicable laws, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

The associate completes assigned training and personal development, earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, and keeps up with healthcare and pharmacy knowledge. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends. Compensation depends on factors including geography, skills, education, and experience; the role remains open until filled.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide friendly, efficient customer service, greet customers, offer assistance, resolve issues, and model customer-service best practices.
• Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and help customers find products, including in the OTC aisle when possible.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and comply with pharmacy policies, procedures, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx drug shipment discrepancies or damage.
• Comply with state and local laws regarding regulated products.
• Complete resets and revisions, maintain promotional and seasonal displays, and follow product placement, food separation, and stock rotation procedures.
• Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver orders to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies, maintain respectful coworker relationships, and complete special assignments.
• Attend training, complete assigned PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed