Pharmacy Customer Service Associate

Walgreens•Pigeon Forge, TN

4d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive and welcoming customer experience, provides efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Responsibilities span customer service, retail operations, pharmacy support, inventory and merchandising, photo services, and store maintenance. The associate helps customers locate products, handles transactions and returns, maintains store displays and records, supports prescription processing and pharmacy workflow, and follows pharmacy safety, dispensing, and company policies. The role also includes required training and ongoing development, including earning and maintaining PTCB certification through the designated training program and/or applicable state certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service practices, including proactive assistance and courteous interpersonal habits.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products as directed.
Use pharmacy systems to enter patient and drug information, ensure information is entered correctly, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Separate food items and place products according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or applicable state certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.