Pharmacy Customer Service Associate

Walgreens • Humble, TX

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive and positive customer experience while providing checkout service and supporting pharmacy operations. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role includes assisting customers with products and services, resolving questions and issues, operating a cash register, maintaining merchandise and store areas, and helping with pharmacy workflow, inventory, prescription processing, and related clerical work. The associate also supports photo services, online order pickup, store maintenance, and other duties as assigned.

The associate is expected to follow company policies and applicable laws, report prescription errors promptly, and complete required training and continuing education. The position requires a flexible schedule that may include evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, answer questions, resolve issues, and model customer-service best practices.
• Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately and follow company pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment discrepancies or damaged Rx goods.
• Ensure compliance with state and local laws regarding regulated products.
• Separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete assigned special tasks.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned learning modules, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed