Pharmacy Customer Service Associate

Walgreens•Kinnelon, NJ

1d•$17 - $22

About The Position

The Pharmacy Customer Service Associate delivers customer service in a retail and pharmacy setting. The role operates a cash register, assists customers with products and services, and supports pharmacists under direct supervision in accordance with state and federal regulations. It uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate helps with prescription processing, inventory management, pharmacy workflow, clerical tasks, and customer inquiries, while following pharmacy safety, dispensing, and company policies. The position also supports general store operations, including merchandising, stocking, photo services, web pickup orders, and maintaining a clean store. The role requires a flexible schedule, including evenings and weekends, and completion of designated pharmacy training and certification requirements.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, efficient service.
Model customer service best practices and Walgreens service traits with customers and team members.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, pouring, and verifying medications and checking for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, errors, or damaged prescription drugs.
Follow state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and support product placement, stock rotation using first-in, first-out methods, and restocking.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos and poster and creative-machine services, and promote photo products.
Monitor, pick, and deliver web pickup orders to customers.
Assist with interior and exterior store maintenance to maintain a clean, neat, orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.