Pharmacy Customer Service Associate

Walgreens•Morristown, TN

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also supports customer service, store operations, inventory, photo services, and store maintenance. The associate assists with entering prescription information, filling prescriptions, supporting pharmacy workflow, handling appropriate calls, processing claims, and maintaining pharmaceutical inventory. The associate must follow company policies and pharmacy standards, report prescription errors to the pharmacist, and comply with applicable laws concerning regulated products. The role also includes stocking and merchandising, helping customers locate products, handling web pickup orders, providing photo-area services, and keeping the store clean and orderly. The associate earns and maintains PTCB certification through the designated program and/or required state certification or registration, completes assigned training, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Operate an assigned cash register; process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and help customers locate products, including by accompanying them to OTC aisles when possible.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
Check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour medications; verify the medicine and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Follow food-separation and product-placement procedures; rotate consumable stock using first in, first out and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store areas.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.