Pharmacy Customer Service Associate

Walgreens•Rosenberg, TX

3d•$16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations by entering patient and prescription information, retrieving and counting medications, assisting with prescription workflow and inventory, handling specified calls and claims, and reporting prescription errors to the pharmacist. It also includes customer-service and store duties such as operating a cash register, assisting customers in locating products, maintaining merchandise and displays, supporting photo services and web pickups, and helping keep the store clean and orderly. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and maintains knowledge of healthcare and pharmacy developments.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer good math skills for accurately counting, measuring, and weighing medications.
Prefer good computer skills.
Prefer knowledge of store inventory control.
Prefer PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient customer service at checkout and throughout the store.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Retrieve, count, and pour medications; verify the medicine and check for possible interactions as directed.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Complete store resets and revisions and maintain promotional, seasonal, and sale displays.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; complete assigned training and continuing education and maintain pharmacy and healthcare knowledge.