Pharmacy Customer Service Associate

Walgreens•Bellaire, TX

3d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also performs a range of retail, inventory, merchandising, photo-area, and store-maintenance tasks. The associate supports pharmacy workflow by entering patient and drug information, filling prescriptions, handling appropriate calls and claims, assisting with inventory, and following pharmacy policies and quality procedures. The role requires maintaining PTCB certification through the designated training program and/or required state certification or registration, attending training, and keeping pharmacy and healthcare knowledge current.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide a positive customer experience.
Demonstrate customer-service best practices and Walgreens service traits to team members.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in merchandise, and price items as directed.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, pouring, and verifying medications and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceuticals; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
Follow state and local laws regarding regulated products.
Build and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Follow food separation and product-placement procedures; rotate consumable stock using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers at the store.
Help maintain a clean, neat, and orderly store inside and outside.
Follow company policies and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend requested training, complete assigned PPLs, earn continuing-education credits, and maintain current healthcare and pharmacy knowledge.