Pharmacy Customer Service Associate

Walgreens • Boone, NC

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience at Walgreens. The role operates a cash register, assists customers with products and services, resolves questions and issues, and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations.

Pharmacy duties include using pharmacy systems to enter patient and drug information, filling prescriptions by retrieving, counting, and pouring medications, checking that medicines are correct, identifying possible interactions, supporting workflow, handling appropriate telephone calls, and processing manual third-party claims. The associate reports prescription errors promptly and follows pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements. The position also assists with pharmaceutical inventory, shipment processing, asset protection, and clerical tasks.

Other store responsibilities may include operating and maintaining displays, stocking and rotating merchandise, helping customers in the photo area, fulfilling web pickup orders, and maintaining a clean and orderly store. The associate completes assigned training, maintains PTCB certification through the designated program and/or required state certification or registration, and keeps current with pharmacy and healthcare developments.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
• Model customer service best practices and Walgreens service traits with team members.
• Operate the assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying accuracy, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies and damaged goods involving prescription drugs.
• Comply with state and local laws regarding regulated products.
• Separate food items and place products according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
• Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete assigned special tasks and other duties.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed