Pharmacy Customer Service Associate

Walgreens•Clewiston, FL

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and helpful customer experience while supporting checkout operations and pharmacy services. The role registers sales, assists customers with products and services, and resolves questions or issues. Under a pharmacist’s direct supervision and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information, process prescriptions, and assist with prescription fulfillment and pharmacy workflow. The associate also supports store operations, including merchandising, inventory, product displays, photo services, web order pickup, and maintaining a clean and orderly store. The role follows company policies and applicable laws, reports prescription errors, and completes assigned training and continuing education. The position requires schedule flexibility, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Greet customers and patients, offer assistance, answer questions, and resolve customer issues.
Model customer service best practices and Walgreens service traits for team members.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend merchandise, trade-up items, and companion products; help customers locate over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price products as directed.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company procedures and the Quality Improvement Program; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, order errors, and damaged Rx goods.
Comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement, stock rotation using first-in, first-out practices, and restocking.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.