Pharmacy Customer Service Associate

Walgreens • Oklahoma City, OK

5d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive, welcoming customer experience while handling checkout, retail operations, and pharmacy support duties. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Pharmacy duties include entering information, retrieving and counting medications, checking prescriptions, supporting workflow and inventory, and reporting prescription errors to the pharmacist. The role also includes customer assistance, sales transactions, merchandising, stocking, store maintenance, photo services, and web order pickup.

The associate must comply with company policies and procedures, pharmacy standards, applicable laws, and the Walgreen Co. Pharmacy Code of Conduct. The role includes completing assigned training and maintaining required certification or registration, as well as continuing pharmacy and healthcare knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, make change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays and promotional merchandise.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications; check for possible interactions; and assist pharmacists with scheduling and workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies, procedures, and quality improvement requirements concerning pharmacy errors.
• Follow Good Faith Dispensing policy during applicable prescription dispensing activities and comply with the Pharmacy Code of Conduct.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription drugs.
• Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Complete resets and revisions; assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
• Use store systems and equipment and provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo products.
• Monitor and fill web pickup orders and deliver them to customers at the store.
• Maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed