Pharmacy Customer Service Associate

Walgreens•Lake Forest, IL

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to retrieve patient and drug information and process prescriptions, and also supports store operations, customer service, inventory, merchandising, and photo services. The associate greets customers, answers questions, resolves issues, recommends products, processes transactions, and helps customers locate merchandise. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting pharmacy workflow, reporting prescription errors, handling appropriate phone calls, processing third-party claims, and assisting with pharmaceutical inventory. The associate must follow company policies and applicable laws, complete assigned training, and maintain pharmacy-related knowledge and certification as required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and deliver courteous, friendly, fast, and efficient service.
Model customer service best practices and Walgreens service traits with customers and team members.
Recommend products, trade-up items, and companion items.
Process purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policies.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Follow state and local laws for regulated products.
Construct and maintain displays, complete resets and revisions, and assist with product placement, stock rotation, and restocking.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers in the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.