Pharmacy Customer Service Associate

Walgreens•Stonecrest, GA

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive, helpful customer experience while performing checkout, retail operations, and pharmacy support. Under a pharmacist’s direct supervision and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to retrieve patient and medication information and process prescriptions. The role includes assisting with prescription preparation and workflow, responding to customer inquiries, operating the cash register, maintaining merchandise and store conditions, and completing assigned clerical and inventory tasks. The associate also supports customer service in areas such as the photo department and online order pickup. The role requires completing assigned training and maintaining pharmacy-related knowledge and certification or registration as required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and demonstrate customer-service best practices.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Operate the assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters, shelves, displays, and the store clean, orderly, and well merchandised; take inventory, maintain records, check in and price merchandise, and complete resets and revisions.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify the medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow; report prescription errors immediately and follow pharmacy error, quality-improvement, Code of Conduct, and Good Faith Dispensing policies.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
Follow applicable state and local laws for regulated products.
Construct and maintain promotional, seasonal, and sale displays; separate and place food items according to policy, rotate consumables using first-in, first-out practices, and restock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior store maintenance and maintain respectful relationships with coworkers while complying with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend assigned training, complete requested PPLs, earn continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.