Pharmacy Customer Service Associate

Walgreens • Kearny, NJ

5d • $17 - $22

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with applicable state and federal regulations.

Responsibilities include assisting customers with products and services, resolving questions and concerns, processing sales and returns, maintaining merchandise and store displays, and supporting inventory and store upkeep. In the pharmacy, the associate enters patient and drug information, assists with prescription fulfillment and workflow, reports errors, handles appropriate calls and claims, and supports pharmaceutical inventory activities. The role also assists in the photo area and with web pickup orders.

The associate completes required training, earns and maintains PTCB certification through the designated training program and/or applicable state certification or registration requirements, and keeps pharmacy and healthcare knowledge current. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Deliver courteous, fair, friendly, and efficient customer service, including greeting customers, offering assistance, resolving issues, and answering questions.
• Model and share customer service best practices with team members.
• Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as required.
• Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for overages, shortages, order errors, or damaged prescription drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or applicable state certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed