Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience while performing front-end retail and pharmacy support duties. The associate registers sales, assists customers with products and services, resolves questions and issues, and models customer-service best practices. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes entering prescription information, retrieving and counting medications, checking that medications are correct and reporting prescription errors to the pharmacist. The associate supports pharmacy workflow, inventory management, claims processing, customer telephone calls, and required clerical tasks. Additional store duties include maintaining merchandise and displays, assisting in the photo area and web pickup, supporting inventory and product placement, and helping maintain a clean and orderly store. The associate completes assigned training, maintains applicable certification or registration, and keeps current with developments in healthcare and pharmacy.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and provide courteous, friendly, fast, and efficient service.
- Model and share customer-service best practices with team members.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional merchandise.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions under a pharmacist’s direct supervision.
- Retrieve, count, and pour medications; verify the medicine is correct and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow pharmacy error, quality improvement, Good Faith Dispensing, and conduct policies.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Separate and place food products according to policy, rotate consumable stock using first in, first out, and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with exterior and interior store maintenance to ensure the store is clean, neat, and orderly.
- Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
